Submit an inquiry

Use an inquiry when you have a question or a scope of work, but not a part you can describe as operations. A person at Glyph reads every inquiry and replies by email.

Create it

Fields

name	Required. Contact name, 200 characters.
email	Required. A valid address. We reply here.
title	Required. 300 characters.
description	Required. The scope, 10 000 characters.
company, phone	Optional. 200 and 50 characters.
budget_range, timeline	Optional. Free text, 100 characters each. A timeline is not a promised date.
external_reference	Optional. Your id, 200 characters, returned on every read.

curl -X POST https://glyphtech.io/api/intake/inquiries \
  -H "Authorization: Bearer $KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: rfq-0901" \
  -d '{
    "name": "Pat Example",
    "email": "pat@example.com",
    "company": "Example Robotics",
    "title": "Weldment for a test fixture",
    "description": "Steel frame, 1.2 m by 0.8 m, drawing to follow. Need by end of November.",
    "external_reference": "rfq-0901"
  }'

Response, 201:

{
  "id": "0c2f6c7e-3f31-4f9e-9a3b-0b3a2a7a6a10",
  "status": "submitted",
  "created_at": "2026-10-12T14:03:22.418+00:00",
  "external_reference": "rfq-0901"
}

Follow it

curl https://glyphtech.io/api/intake/inquiries/0c2f6c7e-3f31-4f9e-9a3b-0b3a2a7a6a10 \
  -H "Authorization: Bearer $KEY"

{
  "id": "0c2f6c7e-3f31-4f9e-9a3b-0b3a2a7a6a10",
  "status": "accepted",
  "title": "Weldment for a test fixture",
  "created_at": "2026-10-12T14:03:22.418+00:00",
  "updated_at": "2026-10-13T09:15:00.000+00:00",
  "external_reference": "rfq-0901",
  "job": { "id": "2c5c95fc-0ec3-4a30-9d75-17d6e012c645", "status": "estimated" }
}

job is null until we create a job from the inquiry. Inquiry statuses are submitted, under_review, accepted, declined, queued, in_production, delivered, complete, and archived.

A key can read only the inquiries it created. Another key's inquiry returns 404.

When to use a job instead

If you can name the operations and the hours, create a job. You get a price at once and can accept it without waiting for a reply.